Our Terms & Conditions
These Refund Rules provide a transparent approach to refunds, giving both you and your buyers a great platform experience and a “fair go”.
As the creator and owner of your products, you as an author are responsible to people who buy them. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on our Store. Please be aware that in addition to these rules, each country has its own laws surrounding refunds and we think it would be a good idea for you to familiarize yourself with any other applicable laws where you are located and where a buyer is located.
Here are the situations in which we expect you to give a refund on your item and related services if requested by the buyer.
Non Shippable Product
As these are digital products, there is no need for any shipping details. The digital product will be delivered to the customer’s email/WhatsApp number as per their priorities.
The product is “not as described”
An item is “not as described” if it is materially different from the item description or preview so be sure to “tell it like it is” when it comes to the features and functionality of your products. If it turns out the item is “not as described” you are obligated to refund buyers of that item.
Product doesn’t work the way it should
If an item doesn’t work the way it should and can’t easily be fixed you are obligated to refund buyers of the item. This includes situations where your item has a problem that would have stopped a buyer from buying it if they’d known about the problem in the first place. If the item can be fixed, then you should do so promptly by updating your item otherwise you are obligated to refund buyers of that item.
Product has a security vulnerability
If an item contains a security vulnerability and can’t easily be fixed you are obligated to refund buyers of the item. If the item can be fixed, then you should do so promptly by updating your item. If your item contains a security vulnerability that is not patched in an appropriate timeframe then you are obligated to refund buyers of that item.
If your item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- they don’t want it after the video has been delivered.
- the item did not meet the their expectations;
- they simply changed their mind;
- they bought an item by mistake;
- they ask for goodwill;